Feedback / Complaints
We welcome your reviews on the support we provide. They will
help us to identify what we do well and what we could do better.
If you have any comments on the support you have received, please
feel free to write in the compliments register.
VFS would, of course, is keen to hear from you if you have received
outstanding service from a particular member of our team and would
be delighted to receive your recommendations
VFS aims to provide an efficient service to its applicants.
If you have a Feedback /Complaint, we would like to know about it
as soon as possible. Every Israel Application Centre operated by
VFS maintains a Feedback/ Complaint Register for the benefit of
the applicants. The supervisor of the Visa Application Centre
shall provide access to the Register on demand.
For any correspondence and query kindly e-mail us on:-
Below mention e-mail ID is ONLY for feedback/ Complaints
Alternatively, you can e-mail your Feedback to:
If you wish to give any Feedback/ Complain about the service you
received from VFS, you may Contact US directly in person at a Visa
Application Centre (s).
In all cases please provide:
- Your name,
- Telephone number and
- A clear description of your complaint with as much detail of names,
dates, places and other background as possible.
If you are a VISA applicant then please provide following details
- Your Date of Birth
- Type of Application
- Any Application reference number(s)/Passport Number (s)
We will take your complaint seriously, and will try to provide a
full reply within 2 working days. If we cannot give you a full reply
within this time we will tell you when we expect to do so and keep
you up to date with progress.